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Unsolicited messages: June 30 compliance deadline stands, NCC tells Telcos



The Nigerian Communications Commission (NCC) yesterday said the June 30, 2016 deadline given to all telecom operators to start implementation of ‘Do-not-Disturb’ code stands.
NCC had recently mandated all mobile network operators to dedicate a short code, 2442, on their networks for use by subscribers to opt-in to ‘Do-Not-Disturb’ database to register their numbers against unsolicited messages.
It had given them up to next month ending to comply with the directive.
Yesterday, the NCC’s Executive Vice Chairman, Prof Umar Garuba Danbatta, told the operators and consumers at a Telecoms Consumer Parliament organised by the commission in Abuja that the effective date for compliance remained June 30.
He said huge sanctions await any operator that failed to comply to the directive after the deadline. He said NCC would work tirelessly to put in place various strategies and policies that would enable it make the operators answerable to all their misdeeds.
Dambatta reiterated his resolve towards ensuring the implementation of his 8-Point agenda, which anchor on availability, accessibility and affordability of services across the country.
He said that the agenda is solely directed at ensuring that the consumer is optimally satisfied with the services being provided.
Meanwhile, various speakers at the forum used the occasion to task operators in the industry to do more in improving the poor quality of service, unsolicited SMS and customer awareness creation.
The event which witnessed participants from within and outside Abuja was dominated by discussions on the lingering poor quality of service, unsolicited SMS, and consumer awareness creation, improvement at the customer service centres, slow internet services and auto-renewal of accounts.
At the end of the meeting, the consumers were unanimous in calling on the telcos to stop auto-renewal services.
Representatives of the operators, while responding to questions promised to work harder to ensure improved quality of service in their areas of coverage

Source: Daily Trust

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